Welcome to Rauscher!

Dear guest,

We are delighted to welcome you to the Hotel Rauscher.

It is important to us that you have a pleasant and enjoyable vacation! On the following pages you will find useful information and lots of tips for your stay.

 

Family Köstinger
+43 6432 6412
info@hotel-rauscher.com

 

As our valued guest you receive the Gastein Card free of charge. You can find all the benefits of the card under Gastein Card.

Allergy-friendly bed linen

We can provide allergy-friendly bed linen on request. Please contact reception. This service is subject to availability.

Babies and children

If you need a crib or high chair, please contact reception. There is an indoor playground at the back of the hotel and a large playground with trampoline in the garden.

Bathrobe and slippers

You can get a bathrobe and slippers from reception.

 

Bank

The nearest bank (Raiffeisen Bank) is located at Kaiser-Franz-Platz in Bad Hofgastein. Foreign currency and currency exchange is not offered in our hotel.

Cab & Transfer

For a list of all cab companies in the Gastein Valley, click on the icon or contact reception.

Check in/ Check out

Check-in times: 2 pm to 8 pm

Check-out times on the day of departure: 8 to 10 a.m.
Check-out times before the day of departure daily until 6 pm

Drinking Water

The water in all rooms is the best drinking water of the highest quality.

Click on the icon and get a list of all doctors in the Gastein Valley. In an emergency, dial 112 directly and you will be taken straight to the European emergency number.

Housekeeping

Our rooms are cleaned daily from 09:00 to 15:00. No service is possible after this time. Fresh towels are available at reception.

Smoking is not allowed in the rooms!

Hygiene

Our rooms are thoroughly cleaned and sanitized after each stay to ensure that you find a clean and safe space. We use high-quality cleaning products that meet the applicable health standards.

Internet & Wifi

We offer free wifi throughout the hotel.
Open your wifi settings and select Hotspot Rauscher.
A pop-up will open

Hotspot Rauscher
Login: Guest
Password: khr2021
Please accept the terms of use

There is an iron and ironing board in all apartments.
If you do not have an apartment, please contact reception.

 

Key and key card

During your stay with us, you will receive a room key and a white card for the main entrance to the hotel. The main entrance is closed from 10 pm and can only be opened with the white card. Please return the key and the white card on departure. If a key is lost, we will charge a fee.

Massage

Click on the icon to find our massage offer and make an appointment with our partner Fachinstitut Gastuna, Family Röck.

Messages/mail

Messages and incoming mail can be found at the reception desk in your room locker. Franked letters and cards can be left at reception.

Newspapers/magazines and books

The latest newspapers, magazines and books are available to borrow at reception every day.

There are additional small pillows in the wardrobe of each room, if you need another pillow or comforter, please contact reception.

Parking

Our parking area is around the entire property and is available to our guests free of charge. Click on the icon and the map with our parking areas will open.

Pharmacy

The nearest pharmacy is located at Pyrkerstraße 5 in Bad Hofgastein.
+43 6432 62040
Opening hours from 08:00 to 12:00 and from 14:00 to 18:00 Monday to Friday, Saturday 08:00 to 12:00, Sunday closed

Payment at the hotel

You can pay with cash, Visa, Mastercard and EC debit cards at reception. Consumption in the restaurant can be charged to your room and paid for at check-out using the above-mentioned payment methods.

Reception

Our reception is open from 8 am to 12 am and from 1 pm to 8 pm. In emergencies you can reach us 24/7 here +43 6432 6412

Restaurant

Breakfast: daily from 7:30 am to 9:30 am, no table reservation necessary

Dinner: Monday to Saturday from 6 pmto 8:30 pm
Changing menu consisting of regional and international dishes
Reserve your table at reception, maximum capacity in the restaurant approx. 70 people

Bar service from 2 pm to 10 pm, Sunday only until 7 pm

Safe

In each room there is a safe in the closet, instructions are included with the safe, if the instructions are not on site, click on the icon and the instructions will open. If you have any further questions, please contact reception.

Safety/emergency exits/fire alarm

In the event of a fire alarm, it is of the utmost importance that guests and staff immediately go to the nearest emergency exit and proceed to the assembly point. Please do not use the elevator. The hotel provides clearly visible emergency exit signs and conducts regular evacuation drills to ensure safe and informed behavior in the event of an emergency.

SPA area

Our spa area includes a log cabin sauna, a Finnish sauna, a steam bath, a sanarium, an infrared cabin and relaxation rooms. The sauna area is open daily from 15:00 to 19:00. Sauna towels are available in the sauna area and may not be taken into the room. You can reach the spa area via the "U" elevator in the Hotel Rauscher.

Shoe shine machine

Shoe shine machines are located in the basement of Rauscher and Paracelsus.

Towel change

To conserve resources and minimize environmental impact, we offer you a flexible towel change service. If you want your towels to be changed, simply lay them on the floor. If you want to reuse your towels, please hang them up.

 

Terrace and relax garden

In summer, our guests can relax on our terrace next to the main entrance or in our relaxation garden with natural pond. The natural pond is open from May to September and can be used from 8 am to 8 pm. You are welcome to take a cool drink with you at the bar, we have fancy shatterproof glasses for a safe sundowner.

TV and movie theater

There is a multimedia room on the Paracelsus first floor. There you can watch TV via our projector or connect your laptop/Ipad and watch a movie of your choice with your Netflix account.

Web Point

There is a computer in the hotel lobby. If you have something to print out, please contact our reception.

Our values as your hosts

01

Diversity as a treasure

In our world, we regard the diversity of our guests as a true treasure. Every guest brings their own unique story. Our aim is to create an open and inviting atmosphere in which everyone feels welcome and valued for their uniqueness.

02

Cordial, personal and genuine

We value warmth, a personal touch and an authentic ambience. Our commitment to excellent service and first-class quality is reflected in every aspect of your stay.

03

Our happiness - our friends

Our aim is for every guest to feel completely at ease with us and to enjoy their vacation to the full, to experience relaxation, joy and happiness. We want our guests to leave not just as visitors, but to return as friends.